As the PMBOK® Guide aptly states, “projects are performed by people and for people,” (page 9, 7th Edition).

People drive projects. Period. As experienced project managers, we are continuously working with stakeholders to maintain good relationships to ensure that their expectations are in alignment with the goals of the project. Having effective people management skills is a crucial component of project management experience to achieving project success. Linked to the Leadership skill area of the PMI Talent Triangle® as well as linked to the people domain of the PMP Certification exam, this course will place focus on managing the expectations and relationships of the people involved in projects. To achieve the project goals, it is important to have the knowledge, skills and behaviors needed to guide, motivate and/or direct others. People skills are crucial in achieving success. One way to effectively motivate others is to show them what they can achieve through collaboration and cooperation. Project leaders are constantly helping project stakeholders see the potential for success by demonstrating knowledge, skills and behaviors related to people. There are a variety of skills that will be covered in the course, such as negotiation, active listening, emotional intelligence, and servant leadership. These powerful skills can be incredibly helpful throughout the lifecycle of your projects, so it’s important that project professionals learn them well. In this course learners will cover the core interpersonal skills and key techniques to effectively manage the expectations and the relationships with project stakeholders: 1. Identifying project stakeholders 2.Planning resource needs 3. Sharing the vision of the project with your stakeholders 4. Educating your stakeholders on the methodology and framework used in the project environment and business environment 5. Keeping your stakeholders informed in the predictive vs. the agile environment 6. Motivational theories 7. Addressing interpersonal conflicts 8. Emotional intelligence 9. Decision making techniques 10. Communications management. Learners will uncover the importance of managing expectations and relationships effectively and how to create a positive work environment and build good relationships with team members. This is an essential skill for any project manager, and this course will focus on how to manage the expectations of others, both internally and externally. By doing so, you can help your team and organization stay productive and successfully meet the goals of the project.. By the end of the course, learners will be able to confidently identify the stakeholders of a project and determine the appropriate strategies to manage expectations and maintain a productive working relationship with team members and all stakeholders. This is an important competency in any industry, whether it be healthcare, information technology, government, private-sector, or non-profit. Additionally, upon successful completion of this course, learners can earn 8 contact hours of project management education or professional development units which are recognized by the Project Management Institute (PMI). A total of 35 contact hours (PDUs) in project management education are a requirement (see PMI.org) to those looking to achieve the Project Management Professional (PMP®) credential. Learners will finish this PMP certification course with increased knowledge of the better practice tips to engage stakeholders and be more than ready to continue their project management and PMP® journey, which we hope completes your certificate with us.

Linked to the Technical skill area of the PMI Talent Triangle®, this course focuses on the technical aspects of successfully managing projects. Topics will delve into the core skills of scope, cost, and schedule management and integrating these concepts to develop a master project plan. Participants will also need to demonstrate an understanding of quality, risk, and procurement management and use techniques such as earned value, critical path methodology, and general data gathering and analysis techniques.

This course focuses on the technical skills of successfully managing projects. Topics will include: 1. Estimating 2. Reviewing project management methods 3. Planning for scope, schedule and cost throughout a project 4. Demonstrating some understanding of quality improvement, risk management, and procurement management 5. Applying the concepts of earned value analysis and critical path scheduling technique. Regardless of the type of project you're working on, staying up to date with proven methods to manage your projects will allow you to get work done as effectively and efficiently as possible. The flexibility demonstrated through implementation of these tools allows project managers to switch between traditional methods when needed or gain new ways of working for different projects. Making the switch from “traditional” project management to agile is not always straightforward, and it can be particularly challenging for organizations who are accustomed to a predictive environment. However, with the right guidance and support, the transition doesn't have to be overwhelming. This course will help learners gain valuable insight into applying the adaptive techniques (iterative, incremental, or agile) that can make the transition smoother should you choose to do so in your real world projects. Adaptive techniques may feel unfamiliar and cumbersome at first, but with an open mind and some perseverance, the rewards can be great. By the end of the course, you will be exposed to the tools and techniques to ensure your projects are utilizing the most appropriate methods, tools, and techniques that meet the needs of your project–and meet the expectations of your stakeholders. Learners will discover that project managers can quickly adapt to any new situation they face by focusing on the goals they want to achieve and the value they expect to deliver. They should embrace change and recognize that there will always be new ideas, methods, and technology available for them to adopt. Additionally, upon successful completion of this course, learners can earn 8 contact hours of project management education which are recognized by the Project Management Institute (PMI). A total of 35 contact hours in project management education are a requirement to those looking to achieve the Project Management Professional (PMP®)certification. Learners will finish this course with increased knowledge of the better practice tips to engage stakeholders and be more than ready to continue their project management and PMP® journey, which we hope completes your certificate with us.