Chevron Left
Back to Technical Support Fundamentals

Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
159,651 ratings

About the Course

In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

AD

Apr 9, 2020

Well made and simple to understand, had previous experience and it was dead on. Great for beginners and a great refresher for people trying to get a cert for their resume or to expand their knowledge.

JM

Sep 25, 2020

This course really is foundational. The instructors are awesome, the labs are relevant and they all work! I have gained so much knowledge just from this course. I can't wait to further this knowledge.

Filter by:

3326 - 3350 of 10,000 Reviews for Technical Support Fundamentals

By Pang V J

May 8, 2020

Although this is the first course, its very interesting and there are lots of thing to learn and others to revisit. The labs were awesome and you could really have some hands on experience.

By Ryan D

Apr 22, 2020

I really like this course and find all the information well presented and easy to understand. The Labs are fun and well explained. I'm thankful for the opportunity and the reasonable cost.

By PiBot

Apr 21, 2020

I think is the best way to udertand how the machines we used every day woks and how can you deal whit little stragles, you have and now you can do it better no just restarting the computer.

By Richard W

Apr 15, 2020

Although i have been in IT / Tech for 20 years i thought i would take this course simply for some more certification. There were some things i had forgotten and it was a very good refresher

By Termond Z

Dec 27, 2019

This is a great course, I enjoyed the instructors and the layout of the lessons. It did not feel overwhelming or mundane. I wish all classes were like this; straight to the important stuff.

By Deepak D

Sep 11, 2019

i am very well enthusiastic and being dynamic learning the fundamentals. it is made possible to me because of the best faculty helped train us. so very thankful to all teamates of teachers.

By Jeff C

Sep 8, 2019

This course was a great course to get me back up to speed on a passion that I lost years ago. I've been blessed with an opportunity to change careers, looking forward to getting certified!

By Emily M

Jul 25, 2019

Nice videos & generally easy to navigate! QwikLabs support helped me with an access issue I had to the labs. Overall I found this a great introduction course. Look forward to learning more.

By Mary N

Apr 16, 2019

This course was informational and easy to follow. The periodic quiz's really helped to highlight the important "take away" information and helped prepare me for the final graded assignment.

By Delvon S

Oct 21, 2018

This course was amazing, it taught me some much. I love the way it is well put together. It doesn't matter if you've never touched a computer, this course makes it easy to follow and learn.

By M. A

Oct 10, 2018

This is an amazing course. I have enjoyed every single subject and I hope you will enjoy as well. I cannot thank enough the google team and Coursera that put this course together. Thank you

By Ocimar J

Feb 25, 2025

The course is spectacular, from the content to the teachers. And the price, compared to those in Brazil, is much more affordable on Coursera. It is worth it to have a Google certification.

By Nina M

Sep 11, 2023

The course was so on point. It is beginner friendly. Now I am so excited to work in IT world. I have had similar lessons in the past but none gave me the motivation I got from this course.

By Maurice T

Jul 30, 2023

I think this is a good course that gives one a foundation in IT. The format , lectures , and testimonials are good and help beginners and returning students stay engaged! Good Job Google!!

By GOMATI M

Jun 25, 2023

Excellent course I ever read. Thanks to Google and all the course developers for focusing on teaching the people around the world about Information Technology.

Best regards,

Gomati Mohanty

By Website I

Dec 14, 2022

I don't have a lot to compare it to since this is my first online learning experience, but I found it to be highly informative with great and easy to follow instruction.

Great Job! 5 Stars

By Saima P

Jun 27, 2022

The course is easy to learn. The instructors are so amazing that teached us so simply and friendly. Google shows that in every person that is working with company is kind and professional.

By Jeremy C

May 26, 2022

This was a wonderful experience learning through Google professionals through Coursera. I can't wait to go through every single course and obtain my own professional certificate for each!

By Roland G

Mar 8, 2022

I feel gratitude to Google for this course which truly starts at the beginning and is a great help even for the everyday user. Fingers crossed as to career aptitude in the courses to come!

By robert s

Dec 28, 2021

This course is very informative and it gives the average person if you have computer skills or not the basic skills to get started in the IT world as long as you have the passion to learn.

By Laura L M

Sep 27, 2021

Enjoyed this course overview of the fundamental skills in IT support. The course instructors are from all walks of life with unique stories to share. Looking forward to my first job in IT.

By Jasmine

Aug 26, 2021

This course is great if you have no idea what to expect as IT support. However there is so much more to learn so I recommend taking the other courses as well this just covers the basics

By Alexis H

Aug 3, 2021

I thought it was super informative and the knowledge was easy to digest. I loved the diversity of instructors and the practice tests to keep me on my toes. I'm excited for the next course.

By Casey T

Dec 1, 2020

The information provided with sublinkreadings and the videos are easy to understand and set by step processes.

I have learned more than I thought I could. I hope to learn more from google.

By VALENTINO T M

Nov 14, 2020

Thank you to Google, course instructors, Coursera, DOST-Caraga for offering and sponsoring the course respectively. I learned a lot from the course. It was a very good learning experience.