This was an excellent overview of IT Support. The scope and depth were very appropriate for an introduction/refresher.

Great introduction. It held my attention and the instructors were engaging and informative.

I'm ready to keep going!

RJW

These courses are pretty good in starting to understand what you want to do and what you will face with in the future.

I enjoyed it, it's so refreshing and I also learnt a lot of new things about taking my customers happy and satisfied.

Para quem busca se aprofundar na área sem ter conhecimento ou, para quem buscar uma atualização é um EXCELENTE curso.

Great course which not only giving technical details but can overseeing the concept and arts of IT Support methodology

Great Course for beginners like myself covers all the topics needed to start your journey as an IT Support Specialist.

this course is very informative. I have learned a lot of things in this course. thanks to the Google and entire team.

This course was a great refresher course for me since I have taken IT courses in software and networking 12 years ago.

The Course was good . i am happy to learn this course . i will be thanfull to your team. I really enjoyed this course

The best course to make you comfortable with the IT world , Opens the door of learning the new things. Just all good.

It was really interesting.

The team that presented and the way they present is very attractive and much easy to learn.

Super course for anyone who has willingness to learn and step into IT field, worth spending yourself into this course.

Led by very knowledgeable instructors and included many hands-on activities that are rare to find in an online course.

Great presentation of some complex subjects. Great foundation from which to catapult a possible career in IT Support.

Great Course. Big thanks to Google and Coursera. Can't wait to start the Course 2 " The bits and bytes of Networking".

Excellent, they literally took me by the hand and guided me through all those aspects of basic IT and customer service

I learned a lot more than I expected! I came away with a much better understanding of the fundamentals of IT Support.

Excellent course, dynamic, didactic, with good teachers who do not let you lose interest and give a lot of motivation.

In spite of my experience in technical support, this course is added to me a lot of information, so thanks for google.

Excellente y ya lo termine por favor necesito mi certificado ya pague solo cancele la suscripcion por no tener dinero

so happy to see my certificate by google thanks a lot for the opportunity to learn and gain all this useful knowledge.

Nice to refresh the fundamentals of the IT support topic. It really helps in keeping up the knowledge of the IT field.

Very grateful Coursera and Google team for providing the necessary skills and contents for me to complete this course.

This is a very useful course with solid computing fundamentals and customers relations knowledge. I have gained a lot.