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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
159,555 ratings

About the Course

In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

HM

Dec 28, 2021

This course clarifies everything you need to clear your basics for Technical in IT. Even though I am already in IT Field but i come to know some new methods and techniques for troubleshooting process.

GM

Aug 19, 2023

A great dive into things that were only in my periphery and now I have a broader understanding of certain technology and ideas and how I might pursue and look into them further. Great beginner course.

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2526 - 2550 of 10,000 Reviews for Technical Support Fundamentals

By YXSS B

Sep 3, 2024

awesome really enjoyed it , even though i have an experience in it , it was a good revision for me , it's also motivating and helps in stuff that are not technical and changes the way of thinking to be more productive.

By Ronny O

Jul 1, 2023

this course really helps someone to be placed on the right track to a degree. just because you help family and friends does not really put you in a field to communicate with unknown persons and to earn real good money.

By Jose A R

May 13, 2023

Very well taught! If you make more courses like this there would be more people in STEM our education system is failing some of us at producing STEM people. We all can learn, but all have different reates of learning.

By Nataly M

Oct 5, 2022

This course seems to offer very good preparation and training for beginning an entry-level job as an IT Support Specialist, as well as for landing that job through learning new skills, resume writing and interviewing.

By AMIT K

Sep 14, 2022

This course is really helpful for me for clearing all the basic knowledge of it fundamentals. I enjoyed learning throughout the course with same amount of energy. This course is really awesome and very knowledgeable .

By JR R

May 11, 2022

Lots of great information for beginners and intermediate users. Great way to get started in an IT path, whether starting out in professional life or switching careers to IT. Looks great, easy to follow, and accessible.

By Gamal A

Apr 24, 2022

دورة تدريبية رائعة تشتمل على الكثير من المفاهيم التقنية قدمت إلينا باسلوب شبق ككتع على أيدي نخبة من محترفي تقنية المعلوماتية العاملون في كبرى الشركات العالمية شركة جوجل العملاقة شكرا جوجل شكرا كورسيرا شكرا جزيلا كابرون

By Uzair U

Apr 13, 2022

Great course to learn and know all the fundamentals and build them to kick start your career in Tech support or IT fields. Also great for general underdtanding about IT world and how computer works. Highly Recommended.

By Muhammad H

Sep 13, 2021

That was amazing!!!!! like I learned soo much new things and get skills , a big thanks to Google and all the instructors and mentors for guiding , teaching , and giving important tips , and motivation to move forward .

By Wale O N

May 11, 2021

It is real a successful and exciting learning environment and all phases of the course is depth and the facilitators are aweson and i sincerely appreciate google and coursera for the opportunity given me.Thank so much!

By Sabrina S

Feb 23, 2021

This Course was very hands on. I was able to learn how to build a computer, how networking works. binary code, what a virtual machine is and so much more. It is well worth it. I looking forward to the next course.

By Sha C

Feb 1, 2021

As someone not having a background in IT I can say I really enjoyed this course. It made some overwhelming concepts very simple and more understandable. I look forward to learning more and entering into a career in IT!

By João V

Nov 30, 2020

I really enjoy this course, the IT world is so curious and I'm really excited to explore other courses and other concepts, because I love technology and learn about how they work and interect with them is just amazing.

By Aneddy D V G

Nov 29, 2020

I have so much fun taking this course and learnt a lot of the fundamentals in IT. I am looking forward to find a way I can put into practice all these knowledge and keep studying and learning in this interesting field.

By Alex G

Sep 23, 2020

As an experienced IT Professional I think this course has a lot to offer for newcomers, I really recommend taking the time to take this course and take advantage of the material, videos and reading Im really satisfied!

By murphyjammusashi

Aug 14, 2020

TSF is an awesome intro course to IT work. I learned so much in a very short time, and I look forward to learning more from Coursera and its instructors, who were exceptional. I love the teaching style of the videos.

By Hector B S

Jun 2, 2020

Para personas con conocimiento puede ser bastante sencillo, pero a la vez es emocionante aprender cosas de las que crees tener conocimiento. Además te muestran las experiencias de los profesores y es realmente exitante

By Vincent K

May 21, 2020

I had a blast whereby I was looking forward to every session as the teachers have nice real life illustrative ways to explain concepts

The Cousera architecture us the best as well , I never had issues on the interface

By Mapendano K A

May 17, 2020

How amazing the course was structured! Even if my official language is French, with my limited English proficiency, I have come to manage the entire part on technical support fundamentals. It is an exciting experience.

By Raksha S

Apr 30, 2020

This is an amazing course for anyone interested in IT ! The content is super fun and easy to understand, and the instructors are so jovial and seem easy to connect with! Really looking forward to the remaining courses!

By Sangameshwar K

Apr 27, 2020

i HAVE LEARNT A LOT FROM THIS COURSE, EVEN THOUGH I HAVE ENOUGH KNOWLEDGE ON TECH.SUPPORT

THANK YOU FOR PROVIDING SUCH AN USEFUL COURSE. I WILL DEFINITELY SHARE MY EXPERIENCES WITH MY STUDENTS / COLLEAGUES.

THANKS A LOT.

By De D

Jan 21, 2020

Technical Support Fundamentals - This was a great course and refreshed my memory with a lot of different things I had forgotten and needed back into my brain. This course is good for new and beginner IT Support Groups.

By Adam M M

Mar 21, 2018

This course laid the foundation for what an IT Support Specialist may encounter. Through personalized video lectures, hands on quizzes and some real world application I felt it was a great start to the overall course.

By Brad S

Feb 19, 2018

This was a good introduction. Some of the questions were still quite generalized. I've worked in IT for several years and it took me a little thinking to understand these questions because I was being very technical.

By Glody L

Jan 16, 2025

This course provides a solid foundation in IT. It is well-structured to help you understand key terminology and gain practical knowledge through hands-on projects, covering the basics of both IT hardware and software.