Diseñado para profesionales en roles operativos y administrativos con conocimientos básicos de gestión de procesos y toma de decisiones en entornos empresariales, este curso te invita a descubrir el punto donde los sueños empresariales se convierten en operaciones reales. Explora cómo las decisiones operativas clave se vinculan con la estrategia organizacional, te enseña a identificar y diseñar procesos críticos, y te ayuda a dominar la gestión de flujos, tiempos de servicio e inventarios para convertir las operaciones en resultados tangibles. Al finalizar el curso, los participantes podrán conectar las tareas operativas diarias con los objetivos de la organización, garantizando flujos de trabajo eficientes y mejoras tangibles en las actividades cotidianas.
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May 2025
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There are 4 modules in this course
Te damos la bienvenida a este módulo introductorio sobre operaciones. En este módulo descubriremos aspectos sobre el funcionamiento de las operaciones, cuáles son las decisiones clave a tomar y cómo se relacionan con la estrategia de la organización.
What's included
10 videos9 readings1 assignment
Este módulo te permitirá identificar los procesos críticos de una compañía, entender las actividades que aportan valor y dimensionar los recursos necesarios para dar el servicio que corresponde.
What's included
5 videos4 readings1 assignment
En este módulo comprenderás cómo la capacidad, los patrones de demanda y, sobre todo, la prioridad que damos a productos y clientes afectan a los tiempos de servicio.
What's included
15 videos16 readings1 assignment
En este módulo comprenderás qué son los inventarios y cuáles son los aspectos clave para gestionarlos de manera eficiente.
What's included
9 videos9 readings1 assignment
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