The Top IT Skills You'll Learn in the IBM IT Support Professional Certificate Program [VIDEO]

Written by Coursera Staff • Updated on

Want a rewarding IT career with in-demand skills applicable across industries? The IBM IT Support Professional Certificate on Coursera provides the hands-on training you need to succeed!


[Video thumbnail] Practical IT Support Skills for Any Industry: Learn with IBM

Want a rewarding IT career with in-demand skills applicable across industries? The IBM IT Support Professional Certificate on Coursera provides the hands-on training you need to succeed!

In this program, you'll learn:

  • Troubleshooting and diagnostics: Use industry-standard tools to identify and resolve technical issues.

  • System configuration: Set up hardware, software, and networks for optimal performance.

  • Customer support fundamentals: Develop strong communication and service skills to effectively address user needs.

  • Cybersecurity essentials: Build foundational knowledge to protect systems and data from cyber threats.

IBM

professional certificate

IBM IT Support

Prepare for a career as an IT support specialist. Build job-ready skills and prep for the CompTIA ITF+ certification exam. No prior experience needed.

4.8

(2,148 ratings)

51,644 already enrolled

Beginner level

Average time: 3 month(s)

Learn at your own pace

Skills you'll build:

Peripheral Devices, Hardware Troubleshooting, Cloud Infrastructure, Cloud Computing Architecture, Software Development Life Cycle, Network Protocols, Cloud Computing, Cybersecurity, Computing Platforms, Customer Service, Cloud Applications, Cloud Technologies, Professional Networking, Cloud Services, IT Service Management, Information Technology, Databases, Technical Support, Cloud Security, Technical Support and Services, Cloud-Native Computing, Emerging Technologies, Hybrid Cloud Computing, Serverless Computing, Cloud Storage, DevOps, Cloud Management, Infrastructure As A Service (IaaS), Cloud Solutions, Cloud Hosting, Cloud Development, Virtual Machines, Cloud Platforms, Cloud Engineering, Relational Databases, Database Management, Software Versioning, Computer Programming, Database Application, Browser Compatibility, System Configuration, Software Installation, Interviewing Skills, Verbal Communication Skills, Desktop Support, Professional Development, Professionalism, Problem Solving, Technical Communication, Help Desk Support, Communication, System Support, Computer Hardware, Operating Systems, Microsoft Windows, User Accounts, Linux, Networking Hardware, Computer Architecture, Disaster Recovery, Mac OS, Computer Networking, End User Training and Support, Application Development, Software Development, Simulations, IT Infrastructure, Data Security, Malware Protection, Multi-Factor Authentication, Encryption, Cyber Attacks, Cryptography, Application Security, Network Security, Security Awareness, Personally Identifiable Information, Computer Security Awareness Training, Authentications, Security Controls, Hardening, Threat Management, Information Systems Security, Network Troubleshooting, General Networking, Data Storage, Issue Tracking, Wireless Networks, Local Area Networks, Network Architecture, OSI Models, TCP/IP, Command-Line Interface, Service Level, Technical Documentation, Technical Services, Remote Access Systems

Coursera Plus
Build job-ready skills with a Coursera Plus subscription
  • Get access to 10,000+ learning programs from world-class universities and companies, including Google, Yale, Salesforce, and more
  • Try different courses and find your best fit at no additional cost
  • Earn certificates for learning programs you complete
  • A subscription price of $59/month, cancel anytime

Updated on
Written by:

Editorial Team

Coursera’s editorial team is comprised of highly experienced professional editors, writers, and fact...

This content has been made available for informational purposes only. Learners are advised to conduct additional research to ensure that courses and other credentials pursued meet their personal, professional, and financial goals.

Advance in your career with recognized credentials across levels.

Subscribe to earn unlimited certificates and build job-ready skills from top organizations.