Want a rewarding IT career with in-demand skills applicable across industries? The IBM IT Support Professional Certificate on Coursera provides the hands-on training you need to succeed!
Want a rewarding IT career with in-demand skills applicable across industries? The IBM IT Support Professional Certificate on Coursera provides the hands-on training you need to succeed!
In this program, you'll learn:
Troubleshooting and diagnostics: Use industry-standard tools to identify and resolve technical issues.
System configuration: Set up hardware, software, and networks for optimal performance.
Customer support fundamentals: Develop strong communication and service skills to effectively address user needs.
Cybersecurity essentials: Build foundational knowledge to protect systems and data from cyber threats.
professional certificate
Prepare for a career as an IT support specialist. Build job-ready skills and prep for the CompTIA ITF+ certification exam. No prior experience needed.
4.8
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51,644 already enrolled
Beginner level
Average time: 3 month(s)
Learn at your own pace
Skills you'll build:
Peripheral Devices, Hardware Troubleshooting, Cloud Infrastructure, Cloud Computing Architecture, Software Development Life Cycle, Network Protocols, Cloud Computing, Cybersecurity, Computing Platforms, Customer Service, Cloud Applications, Cloud Technologies, Professional Networking, Cloud Services, IT Service Management, Information Technology, Databases, Technical Support, Cloud Security, Technical Support and Services, Cloud-Native Computing, Emerging Technologies, Hybrid Cloud Computing, Serverless Computing, Cloud Storage, DevOps, Cloud Management, Infrastructure As A Service (IaaS), Cloud Solutions, Cloud Hosting, Cloud Development, Virtual Machines, Cloud Platforms, Cloud Engineering, Relational Databases, Database Management, Software Versioning, Computer Programming, Database Application, Browser Compatibility, System Configuration, Software Installation, Interviewing Skills, Verbal Communication Skills, Desktop Support, Professional Development, Professionalism, Problem Solving, Technical Communication, Help Desk Support, Communication, System Support, Computer Hardware, Operating Systems, Microsoft Windows, User Accounts, Linux, Networking Hardware, Computer Architecture, Disaster Recovery, Mac OS, Computer Networking, End User Training and Support, Application Development, Software Development, Simulations, IT Infrastructure, Data Security, Malware Protection, Multi-Factor Authentication, Encryption, Cyber Attacks, Cryptography, Application Security, Network Security, Security Awareness, Personally Identifiable Information, Computer Security Awareness Training, Authentications, Security Controls, Hardening, Threat Management, Information Systems Security, Network Troubleshooting, General Networking, Data Storage, Issue Tracking, Wireless Networks, Local Area Networks, Network Architecture, OSI Models, TCP/IP, Command-Line Interface, Service Level, Technical Documentation, Technical Services, Remote Access Systems
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